How did Outlook Partnerships work to support the Remploy team?
We have worked with the whole of the team on a continual basis since the restructure & relocation to Leeds in October 2008, this was a major change for the Finance Department and the business.Initial training supported these changes by helping the individuals to understand the teams strengths, weaknesses, dynamics, and how to effectively communicate with other team members.
We also delivered Relationship Management training using the Strength Deployment Inventory® business tools, which enabled the team to influence their customers & suppliers with impact, as well as manage conflict productively. Review meetings where scheduled over a given period of time to refresh the training learnt, identify what had worked well and to discuss future plans and goals for the team, this helped them to stay on track.
Of late we have recently delivered training for the team to identify their key stakeholders, identify root cause issues which prevented excellent customer service and identified actions that can be done to proactively manage the situations to achive targets.
What did Remploy say about how we have supported their team?
The senior Managers within the Shared Services team have also received additional training and coaching to support their personal development and strategic goals. We have now worked with ‘Outlook Partnerships over the past few years on a continuous basis, both for individual coaching/mentoring & delivering training programmes to the whole department, a team of 26 individuals. We have built a very strong relationship and they have a firm understanding of our business needs, our culture and people. Required outcomes & delivery of these are always very clear. Training is always very interactive, challenging, fun and thought provoking. This partnership has greatly attributed to our business performance, particularly around relationship management, conflict resolution, influencing & building of positive, ‘can do’ attitudes. This in turn supports the team in delivering exceptional service levels and achievement of stretching targets” – Janet Richards, Shared Services Centre Manager of Remploy Ltd
If you would like to find out more about about how the Strength Deployment Inventory® can support your business goals and work in partnership with experts in the training profession then please contact us.